Privacy Policy
Updated Date: Jun 12, 2024, 12:00 AM
1. Introduction
This Privacy Policy outlines how Osiris Labs Marketing Agency (“Osiris Labs,” “we,” “us,” or “our”) collects, uses, and protects your personal information when you visit our website (the “Website”), engage with our services, or otherwise interact with us.
We are committed to handling your information transparently, securely, and in accordance with Egyptian law and international data protection principles.
2. Scope of This Policy
This policy covers:
Visitors to our Website
Clients and prospects using our Services
Communications between you and Osiris Labs
We act as a Data Controller for data we collect directly. When delivering services (e.g., AI chatbots, marketing automation, CRM setup) to clients, we may act as a Data Processor under their instructions.
3. Information We Collect
a. Information You Provide
Name, email address, phone number, and business details
Submitted project briefs, requests, and forms
b. Automatically Collected Data
IP address, browser type, device data
Usage logs and cookies (see Section 9)
c. Client Service Data
Business contacts, project files, usage patterns of our delivered systems
User inputs via AI tools, CRM systems, chatbot logs
d. Payment Info
We use third-party payment processors and do not store full card details ourselves.
4. How We Use Your Information
We process data to:
Deliver and optimize our Website and Services
Communicate with you
Customize user experience and analyze engagement
Secure our systems and detect fraud
Comply with legal and regulatory requirements
Data used for AI or automation enhancements is anonymized or aggregated whenever possible.
5. How We Share Your Information
We may share information with:
Trusted service providers (e.g., cloud hosting, analytics, CRM integrations)
Clients (if we’re acting as Data Processor)
Legal authorities when required
Business partners in case of mergers or acquisitions
We do not sell your personal data.
6. Legal Basis for Processing
We process data on one or more of the following bases:
Contractual necessity
Legitimate interest
Legal obligation
Consent (when applicable, e.g., for newsletters or cookies)
7. Data Storage, Security & Retention
Data is stored on secure cloud infrastructure, and we apply encryption, access controls, and monitoring to protect it.
We retain personal data only as long as necessary for business, legal, or contractual obligations.
8. Your Rights
Subject to Egyptian law and other applicable regulations, you may:
Access, correct, or delete your data
Object to or restrict processing
Withdraw consent where applicable
Request data portability
Contact us at privacy@theosirislabs.com to exercise any of these rights.
9. Cookies and Tracking
We use cookies and similar technologies to:
Enable core functionality
Measure traffic (e.g., Google Analytics)
Enhance personalization
Manage your cookie preferences via browser settings. A separate Cookie Policy will be linked when available.
10. International Data Transfers
Some data may be processed or stored outside Egypt via global cloud providers. Safeguards (e.g., contractual clauses) are applied where required.
11. Children’s Privacy
Our services are not intended for children under 16. We do not knowingly collect their data.
12. Third-Party Links
Our Website may include links to third-party websites. We are not responsible for their privacy practices.
13. Updates to This Policy
We may revise this Policy occasionally. Updates will be posted with a new “Last Updated” date.
14. Contact Us
If you have any questions, please contact:
Osiris Labs Marketing Agency
Attn: Data Privacy Inquiry
Building 42, Tech Hub District, Road 90
New Cairo City, Cairo Governorate, Egypt
📩 privacy@theosirislabs.com