Your privacy is important to us. This policy explains how we collect, use, and protect your information.
Last Updated: May 23, 2025
Effective Date: May 23, 2025
This Privacy Policy explains how Osiris Labs Marketing Agency ("Osiris Labs," "we," "us," or "our"), with its principal place of business at 7380 Ammar ibn yasser st, Mokattam, Cairo, Egypt, collects, uses, shares, and protects your personal information when you visit our website (the "Website"), use our marketing and AI automation services ("Services"), or otherwise interact with us.
We are dedicated to safeguarding your privacy and handling your data transparently and responsibly, in accordance with Egyptian law and striving towards international best practices.
This policy applies to personal information we process through our Website, in the provision of our Services, and in our communications with you. We act as a Data Controller for data related to our Website visitors and direct business operations. When providing Services to our clients (e.g., social media management, AI chatbot development), we typically act as a Data Processor, processing data according to our clients' instructions and contractual agreements.
Name, email, phone number, company details when you contact us, request services, or subscribe to communications.
Standard log data (IP address, browser type), usage data, and information collected via cookies when you interact with our Website.
We primarily use secure third-party payment processors for any transactions. We do not typically store full payment card details on our servers.
To provide, maintain, and improve our Website and Services; to communicate with you; for marketing (with your consent where required); for analytics to understand service usage; to personalize your experience; for security and fraud prevention; and to comply with legal obligations. Data processed for AI model improvement is generally anonymized or aggregated.
With trusted third-party service providers (e.g., hosting, analytics like Google Analytics, CRM, automation tools) who assist us in our operations and are bound by confidentiality obligations; as instructed by our clients when acting as a Data Processor; if required by law or to protect our rights; in connection with a business transfer (e.g., merger); or with your explicit consent. We do not sell your personal information.
We process personal information based on contractual necessity (to provide Services), legitimate interests (e.g., to operate our business, market our services, improve AI – balanced with your rights), consent (for specific uses like marketing emails), and legal obligations.
We implement reasonable technical and organizational measures to protect your personal information. Data is stored on secure servers, which may include reputable cloud providers. While our primary operations are in Egypt, data may be processed in other jurisdictions by our service providers under appropriate safeguards. We retain personal information only as long as necessary for the purposes outlined, for legitimate business needs, or as required by law.
Under Egyptian law and potentially other applicable regulations, you may have rights to access, rectify, erase, restrict, or object to the processing of your personal information, and the right to data portability or withdraw consent. To exercise these rights, please contact us at privacy@theosirislabs.com. We will respond in accordance with applicable law. You may also have the right to lodge a complaint with the relevant Egyptian data protection authority.
Our Website uses cookies (small text files stored on your device) and similar technologies for functionality, analytics, and potentially personalization or marketing. These may include essential cookies, performance cookies (e.g., Google Analytics), and functionality cookies. You can manage your cookie preferences through your browser settings and any cookie consent tool provided on our Website.
If we transfer personal information outside of Egypt (e.g., through international cloud service providers), we will take steps to ensure adequate protection for your data, such as relying on contractual clauses or other mechanisms recognized by applicable law.
Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have, please contact us.
Our Website may link to third-party sites. We are not responsible for their privacy practices; please review their policies.
We may update this policy periodically. We will post changes on this page and update the "Last Updated" date. Your continued use of our Website or Services after such changes constitutes your acceptance of the new policy, subject to applicable consent requirements.
For any questions or concerns regarding this Privacy Policy or your personal information, please contact us: